PAN portal help

Go to panapply.org. Save this login page for quick access.

At the login page, click the link at the bottom of the screen: Don’t have an account? Click here to register.

Under “Patients and caregivers” select “Activate now.”

Enter your Patient ID or social security number, and the patient’s date of birth, to begin. You will also need the patient’s last name to proceed.

• To activate/register for an account, you must be enrolled in an assistance program through PAN.
• You can find your Patient ID in your welcome letter from PAN. To use your social security number, you must have previously included it in your application when you applied for your grant.

Next, begin your account registration by filling in your date of birth and either your Patient ID or your social security number. Once you’ve added the required information, click “Register.”

Next, provide an email address. This will become your portal username when you log into the portal moving forward. Enter your preferred email and press “Submit.”

A password link will be sent to the email address you provided. When you click the email link, you will be prompted to set up your new password. Please create and confirm your new password.

Questions? If you need help or have questions about your portal account, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Go to panapply.org. Save this login page for quick access.

At the login page, click the link at the bottom of the screen: Don’t have an account? Click here to register.

Under “Patients and caregivers” select “Register first.”

Complete the patient and caregiver registration information and select “Register.” You will need to provide your personal and contact information including:

• Name
• Email
• Date of birth
• Social security number (optional)
• Address
• Preferred contact information
• Gender
• Race/origin. Note: PAN does not use your demographic information to determine eligibility, except for funds where a patient’s biological sex is listed in the eligibility criteria. Your demographic information is used internally only to help us better understand the people we serve and to make informed outreach decisions.

A password link will be sent to the email address you provided. When you click the email link, it’ll direct you to set up your new password. Please create and confirm your new password.

Questions? If you need help or have questions about your portal account, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF.

Go to panapply.org. Save this login page for quick access.

• At the login page, select “Click here to register.”
• Under “Healthcare providers and pharmacies” select “Register now.”

Next, begin your account registration: fill in your name, work email, industry, and contact information.

• Depending on what role you select, you may also be asked to provide your individual NPI.
• Note: Make sure you’re using a professional email domain (ex: name@yourcompany.org). Free email domains (i.e.: Gmail, Yahoo, Outlook, AOL, Cox, Charter, Bellsouth, Spectrum, Frontier, Earthlink, Optonline, RCN, etc.) will no longer be supported for new accounts.
• Once you’ve filled out this section, click “Next.”

Next, select your organization from the list. If you find your organization’s name on the screen, that means your organization already has a portal account, and you have two options:

• If you want access to the full organization portal account, including existing patient lists and provider information, do not continue with your portal registration request. Instead, reach out to your organization’s portal administrator and request that they add you as a user from within their own portal account. If you don’t know who your account administrator is, you can call PAN at 1-866-316-7263 Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.
• If you want an individual account where you won’t have access to your organization’s patient and provider information, select your organization and click “Next.” Individual accounts can still manually link patients to their account to apply for and manage patient grants.
• If you don’t see your organization listed, check the box next to “I am not associated with any of these organizations” and click “Next.”

Next, accept terms and conditions to complete registration.

• If you selected an organization on the previous screen, you’ll read and accept the terms and conditions and click “Next.”
• If your organization is new to PAN or your organization doesn’t have a portal account yet, you’ll need to register your organization, including your organization’s name, email, address, contact information, Tax ID, and Organization NPI. Click “Next” and read and accept the terms and conditions.

Check your email. You’ll receive an email right away confirming if your portal account was approved.

• If your portal account was approved, the email will have a link to reset your password and access your new account. Click that link and reset your password to begin using your new portal account.
• Note: The reset password link will work for 24 hours. You can also reset your password by clicking “Forgot password” on the portal login screen.

If your portal account registration was denied, the two most common reasons are:

• You didn’t use a professional work email domain. Free email domains (i.e., Gmail, Yahoo, Hotmail, AOL, Outlook, ATT, Cox, Charter, etc.) will no longer be supported for portal account creation.
• The information you provided in your registration does not match the official NPI registry.

Download this guide as a PDF.

1. Go to panapply.org. Log in to your PAN portal account. If you don’t remember your account information, you can reset your password by clicking “Forgot password” on the portal login screen.
2. Next, click the “Manage Account” tab at the top of your menu. Here you can review and manage new and existing users in the account.
3. Under account information, select the “Manage Users” tab.
4. Click the “Add new user” button to add them as a new user. If you want someone in your organization to have access to a portal account, make sure to add them as a new user, not a provider.
5. Fill out the “Add new user” form. This will include user type (account administrator vs general portal user), their industry type, job role, name, email, and work phone. If you are not sure which user type, see our notes below about adding administrators. Please note we recommend having more than one account administrator for your organization.
6. Submit the new user form.
7. The new user will receive an email confirming that their portal account has been approved, providing instructions on how to reset their password and log in to their portal account.

Notes on adding an account administrator:

• We recommend having more than one account administrator. You’ll need to mark someone as an administrator when adding them as a user.
• Once someone is added as a user, if you want to change them to an account administrator, you will need to first remove the user and re-add them as an administrator, or call PAN at 1-866-316-7263 Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Go to the PAN portal login page. Under the area where you enter your username and password, find the link for “Forgot your password?”

You will be prompted for your username–you can enter your email address or username.

Check your email inbox for an email from PAN. You may want to check your spam or quarantine filter for an email from “noreply@salesforce.com or donotreply@panfoundation.org”

If you’re using a work email, ask your company IT team to whitelist emails from noreply@salesforce.com and donotreply@panfoundation.org.

Download this guide as a PDF

This guide is for patients and their caregivers who have already created a PAN portal login. If you do not yet have a portal account login, see instructions on this page to create an account.

Before you apply, make sure you have this information ready or you may need to submit a new application:

• Your diagnosis and medications
• Your provider’s contact information, including name, and phone number
• Your health insurance carrier name and your insurance member ID
• Your contact information, including email and social security number
• Your adjusted gross annual household income

Steps to apply for a grant in the PAN portal:

First, navigate to the PAN portal at panapply.org, and log in to your existing account.  If you’ve forgotten your password, select “Forgot your password?” to reset it. If you need to create a portal account, refer to our “How to create a portal account guide.”

Once logged in, go to the grants tab. Select the “New grant” button in the top, right-hand corner.

Next, read through the eligibility criteria and enrollment checklist. Once you’ve reviewed this information and are ready to check your eligibility, select “Next.”

Then, search by your disease or your medication to find the disease fund you’d like to apply for.

If the disease fund is open, it will say “Open” next to the disease fund name in the search bar; select the disease fund you’re interested in and then select next.

• If the fund is closed, you can still sign up for the wait list. Instructions to sign up for the wait list are below, under “How to join a wait list.”

On the next screen, add any medications you’re taking for this specific disease. Click the plus sign (+) next to any medications to add them. Then click “Next.” Then, confirm that the medications you picked are accurate.

• If you’ve missed any medications or something does not look right, you can select the minus sign (-) next to any medication you’d like to remove or select “Add another medication” to add a new medication.

Confirm the disease fund and medications are correct, then select “Yes, begin application.”

During the next few steps, you’ll fill out the eligibility pre-screen to determine if you are eligible for assistance. This will include providing information about where you live, your insurance, your household, and travel needs. As you answer each question, select “Save and next” to move to the following screen.

Review the application checklist once you’ve completed the eligibility pre-screen. Make sure you have all the information you’ll need to complete the application. Then, click “Next.”

Review and confirm that your contact information is correct, including your email address and phone number, and make any changes as needed. Once your contact information is accurate, select “Next.”

Over the next few screens, you’ll need to review and confirm your information including name, date of birth, demographics, social security number, address, and communication preference. If any information is no longer accurate you can edit it on-screen. Once you’ve completed each field, select “Next” to continue moving forward.

Note: PAN does not use your demographic information to determine eligibility, except for funds where a patient’s biologic sex is listed in the eligibility criteria. Your demographic information is used internally only to help us better understand the people we serve and to make informed outreach decisions.

Transportation assistance question: you then may be asked if you need transportation assistance (optional). If you selected that you need transportation assistance and you qualify for this support, you should select whether you’d like to receive an extra $500 per month for transportation costs and what type of services you’re interested in. Then, select “Next.”

On the following screen, please provide your insurance information, including insurance type and cardholder ID, and select “Next.”

Provide your insurance information on the following screen, including insurance type and cardholder ID, and select “Next.”

Select other organizations you would like to receive information from (optional). If the PAN Foundation has partnerships with any support organizations within your specific disease fund area, you can decide if you’d like them to contact you about available education and support services. Then, select “Next.”

Next, review your application one last time. You can edit any section by clicking the “Edit” button in the right-hand corner of each section. If everything is accurate, scroll to the bottom and select “Save and next.”

Finally, please read the patient attestation carefully and select “Submit application.”

• If your application was successful, you will find out instantly and can begin using your grant right away.
• If your application is incomplete or missing information, a new application must be submitted.

Questions?

If you need help or have questions about your application, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF

Patients or their caregivers can apply for additional funding within the same initial 12-month grant eligibility period if the patient runs out of funds and their balance is $0. 

Steps in the portal 

1. Go to the PAN portal and log in to your existing account.  
2. Once logged in, go to the “Grants” tab. In the “Active grants” section, find the grant you want to apply for additional funding. 
3. Once you’ve found the correct grant, in the far-right “Actions” column, click the arrow next to “Action” and select “Apply for additional funding.” 
4. Review the additional funding pop-up screen, then press “Continue.” You’ll find out right away if you were approved for additional funding. 

Applying for a renewal grants

Patients or their caregivers can apply to renew a grant if the 12-month grant eligibility period has ended or is about to end within 30 days.  

Steps in the portal 

1. Go to the PAN portal and log in to your existing account. 
2. Once logged in, go to the “Grants” tab. In the “Active grants” section, find the grant you want to apply to renew. 
3. Once you’ve found the correct grant, in the far-right “Actions” column, click the arrow next to “Action” and select “Apply for a renewal.” 
4. Review the renewal grant information pop-up, then click “Continue.” 
5. Review the current patient information to confirm if it’s still accurate. If you need to update anything, click “Edit section” in the appropriate section then click “save.” 
6. Check the box after each section to confirm that the information as accurate, then click “Next.”
7. Finally, review the attestation and click the box to confirm if you agree. Then press “Submit & next.’ You should find out right away if your application was successful. 

Questions?

If you need help or have questions about your application, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF

Go to the PAN portal and log in to your existing account.

Once logged in, go to the “Grants” tab, and select the “New grant” button in the upper right-hand corner.

Review the eligibility criteria and enrollment checklist, then select “Next” at the bottom of the screen.

You can then search using either your disease or your medication to find a disease fund. If the fund is closed, it will say “Closed, wait list available” next to the disease fund name.

Select the closed disease fund for which you want to join the wait list, and then select “Next.”

On the next screen, click the plus sign (+) next to any medications you’re taking for this specific disease.

Confirm that the medications you picked are accurate. If you’ve missed any medications or something does not look right, you can select the minus sign (-) next to any medication you’d like to remove or select “Add another medication” to add a new medication. Once your list of medications is correct, select “Yes, begin application.”

Confirm that you want to be added to the wait list by selecting “Yes.”

Next, confirm that all of the personal and demographic information listed is still accurate. Please update anything that might have changed. Once you are done, select “Add to wait list” at the bottom of the screen.

Congratulations! You are now on the wait list and will receive an email going over any next steps and what to do once the wait list opens.

Questions?

If you need help or have questions about a wait list, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF.

Eligibility criteria vary by disease fund and type of grant. Find out if your patient qualifies for PAN grants by searching our disease fund list for open funds and complete the quick eligibility checklist. You’ll find out immediately if you’re eligible to continue with the application.

Steps in the portal:

First, navigate to the PAN portal at panapply.org, and log in to your existing account.  If you’ve forgotten your password, select “Forgot your password?” to reset it. If you need to create a portal account, refer to our “How to create a portal account guide.”

Once logged in, go to the “Patients” tab and confirm if your patient is already listed in the PAN portal. Search for the patient by their Member ID and date of birth, or first and last name and date of birth. If the patient isn’t already added to your PAN portal, select “New enrollment.”

Search by your patient’s disease or medication: Select which option, then enter at least three characters to see a list of funds or medications.

• If the disease fund is open, it will say “Open” next to the disease fund name in the search bar.
• If a fund has a status of “Open to Waitlist Only” then only patients currently on the wait list can apply. If you have a patient on the wait list and you’d like to enroll them in a grant, refer to our “How to enroll patients from the wait list” guide.
• And if the fund is not open with a status of “Closed, wait list available,” you can still sign your patient up for the wait list.

Once you’ve identified an open disease fund for your patient, select the disease fund you’re interested in and then select ‘Next.’

Add medications: On the next screen, click the plus sign (+) next to any medications your patient is taking for this specific disease. If you add a medication by accident, simply click the minus sign (-) next to the medication name to remove it from the list. You can also scroll to review medications or use the search bar to find them. Then, click “Next.”

Next, confirm that the medications you picked are accurate: If you’ve missed any medications or something does not look right, you can select the minus sign next to any medication you’d like to remove or select “Add another medication” to add a new medication. Once your list of medications is correct, select “Yes, begin application.”

Begin the patient’s application: First, you’ll fill out the eligibility pre-screen. This will include information about where your patient lives as well as their insurance type, household, and gross income. You will then be asked to select the patient’s ICD-10 code(s) for this disease. All covered ICD-10 codes will be listed. Click the grey plus sign (+) beside the code to add it to the list. To remove a diagnosis code from the list, click the grey minus sign (-). (Note: You can find covered diagnosis codes on each disease fund page on the PAN website.) After completing each section, select “Next.” 

Once you’ve completed the eligibility pre-screen, you’ll find out instantly if your patient is eligible for the grant, with a box at the top of the screen with a green check mark that says, “The patient is eligible for the [disease fund name] fund.”

• If your patient does not meet fund specific eligibility requirements or if the disease fund is closed, the PAN Foundation provides a list of available alternate funding resources, inclusive of commercial co-pay assistance programs and other assistance programs to your patient.
• If your patient is eligible for the fund, continue the application by providing additional patient information including name, date of birth, social security number, demographics, preferred communication method, and address.

Once completed, select “Next.”

Then, provide the patient insurance information, including insurance type and cardholder ID, and select “Save & next.”

Next, review your application: You can edit any information by clicking the “Edit” button in the right-hand corner of each section. If everything is accurate scroll to the bottom and select “Save & next.”

Finally, please read the patient attestation carefully and select “Submit application.”

If the application was successful, you will find out instantly, and your patient can begin using their grant right away.

Important Note: If your patient’s application is incomplete, or missing information, and you don’t complete the full application during the session, you must submit a new application.

If you need to attempt a new application for the same patient and disease fund, you should contact the PAN Foundation at 1-866-316-7263, Monday through Friday, 9 a.m. to 5:30 p.m. ET.

Questions?

If you need help or have questions about your application, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF.

If you’re not sure whether your patient should apply to renew their grant or for additional funding, review our webpage about applying for grants or review the definitions below:

Grant renewal: Renewal grants are applicable to all types of PAN grants: copay, health insurance premium, and transportation. If the 12-month grant eligibility period has ended, or is about to end within 30 days, and your patient needs money for another 12 months, you can apply to renew the grant on behalf of a patient if the disease fund is open. If a renewal grant is approved, a new 12-month eligibility period begins.

Additional funding: Additional funding is only applicable to copay and health insurance premium grants. If your patient’s current PAN grant balance is $0 but they need more money to pay for medication before their eligibility period ends, you can apply for additional funding for your patient if the fund is open. If approved, your patient will be able to use the additional funds during the rest of their eligibility period.

Steps in the portal:

First, navigate to the PAN portal at panapply.org, and log in to your existing account.  If you’ve forgotten your password, select “Forgot your password?” to reset it. If you need to create a portal account, refer to our “How to create a portal account guide.”

Once logged in, go to the “Patient” tab.

Patients are listed in alphabetical order. You can search for a patient by scrolling or use the search bar in the top lefthand corner to search by patient name, PAN ID number, or disease fund. TIP: To view only patients eligible for renewals or additional funding, go to the top right corner of the patient list and select “Renewal available” or “Additional funding.”

Once you’ve found the right patient, select “View/Edit Profile” under the actions tab on the right.

On the next page, select the action tab on the patient’s most recent grant and select “Apply for a renewal” or “Add funding.” This will begin the renewal or additional funding application.

To apply to renew a patient’s grant, under “Options available” click “Apply for a renewal” and then “Continue” on the pop-up screen.

• Review the current patient information to confirm if it’s still accurate. If you need to update anything, click “Edit section” in the appropriate section then click “save.”
• Check the box after each section to confirm that the information is accurate, then click “Next.”
  • TIP: Please ensure all fields have the required information. Otherwise you will not be able to continue.
• Finally, review the attestation carefully and check the box to confirm if you agree. Then click “Submit & next.”
• You will find out right away if your application was successful.

To apply for additional funding for your patient, under “Options available” select “Add funding” and then “Continue.”

• Review the Additional Funding screen then select “Continue.”
• You’ll find out right away if your patient was approved for additional funding.

Questions?

If you need help or have questions about your application, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.

Download this guide as a PDF.

Go to the PAN portal and log in to your existing account. If you don’t have an account, please refer to our guide on how to create a portal account. If you have forgotten your password, select “Forgot your password?” to reset it; reset it and then log in. 

Once logged in, you can add a patient to a wait list two different ways:

Option 1: New patients only, through the Patient tab

Go to the “Patient” tab. Select the “New enrollment” button in the upper right-hand corner.

Next, search for a fund either by the disease/diagnosis or by the medication the patient is taking.

If the disease fund is closed, it will say “Closed, wait list available” next to the disease fund name.

Select the closed disease fund your patient is interested in joining the wait list, then select ‘Next.’

On the next screen, click the plus sign (+) next to any medications your patient is taking for this specific disease. If you add a medication by accident, simply click the minus sign (-) next to the medication name to remove it from the list. Then, click “Next.”

On the next screen, confirm that the medications you picked are accurate. If you’ve missed any medications or something doesn’t look right, select “Search again” to make the correction.

Once your list of medications is correct, select “Yes, begin application.”

Before you can move forward, confirm that you want to add your patient to the wait list by select ‘Yes.’

Next, fill out the patient information on the screen, including your patient’s personal, demographic, and, if necessary, caregiver information.

You can add an additional subscriber by clicking “Add subscriber” if you’d like anyone else to have access to the patient’s wait list details or be notified when the wait list opens.  To ensure the additional subscriber has access to the patient’s wait list details and is notified when the wait list opens, it’s important that all contact information for additional subscribers is accurate—including name spelling.

Once you are done, select “Add to wait list” at the bottom of the screen.

Congratulations! Your patient is now on the wait list. You will receive an email with the next steps and what to do once the wait list opens.

It’s important to monitor the inbox for the provided email address because the wait list enrollment period is two business days once the fund opens to the wait list.

To view all your patients on a specific disease fund wait list, visit the wait list tab.

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Option 2: New and existing patients, through the Wait List tab

Navigate to the “Wait List” tab in your portal account.

Scroll through the list or use the search function to find a specific disease fund.  When you find the disease fund you’re interested in, select the drop-down arrow next to “Action” then “Add Patient to the DFWL.”

Next, you’ll see an option to add an existing patient already linked to your portal account, or a new patient to the wait list–select ‘Next.’

If you select “New patient,” it will take you through the same process described in option 1 above of creating a new patient record.

If you select “Existing patient,” you’ll be taken to a screen that allows you to search for and select the appropriate patient’s name from a list of linked patients.

Click the box beside the patient name, then select “Next.”  Then confirm the patient information is still accurate and select “Add to wait list.”

Confirm you’d like to add this patient to the wait list by selecting ‘Yes.’

Congratulations! Your patient is now on the wait list. You will receive an email with the next steps and what to do once the wait list opens.

It’s important to monitor the inbox for the provided email address because the wait list enrollment period is two business days once the fund opens to the wait list.

To view all your patients on a specific disease fund wait list, visit the wait list tab.

Questions?

If you need help or have questions about a wait list, please call us at 1-866-316-7263 from Monday through Friday, 9:00 a.m. to 5:30 p.m. ET.